Searchanise Search & Filter

Searchanise Search & Filter has to be one of the greatest Apps that we are using. Not only does it help our customers find what they are looking for and help us boost our sales the support team is amazing. Damon & Alex worked non stop on figuring out how we could enhance our customers experience on our online store. consistently checking in and troubleshooting with me. I appreciate their help and professionalism. Great work guys. Thank you so much!

This addon is versatile and easily customizable - our store contains tens of thousands of SKUs and would not be very user friendly without this level of filtering. Customer support is very responsive when and if any issues arise.

We are a high-volume Shopify Plus retailer operating multiple boutiques in Montreal, and Searchanise plays a central role in our merchandising and search infrastructure.

We invested more than six months integrating the app into our Shopify Plus store, expecting a stable, enterprise-level solution. Unfortunately, the process has been far more difficult than anticipated, primarily due to slow support cycles and recurring technical instability.

Support responses often take close to a week between replies, which turns urgent issues into multi-week resolutions. Even more concerning, several deployed fixes have introduced new problems that were not identified beforehand, creating an ongoing cycle of corrections.

One of the most critical issues at the moment is that customers are seeing sold-out products in search results, with no reliable way for us to control this directly. Because search behavior is fully managed by Searchanise, we depend entirely on their implementation to ensure stock filtering works correctly. This has created confusion, inconsistent filtering between pages, and a poor customer experience.

More recently, after another attempt to correct a previous issue, our French and English search results are no longer aligned. Identical searches between the two languages sometimes show differences of over 200 results. For a bilingual store operating in Canada, this is a major problem and directly impacts merchandising consistency and customer trust.

In one recent case, a correction to stock filtering logic resulted in a larger issue affecting badges and filters. It has now taken over a month of weekly follow-ups, and the matter remains unresolved.

For a business operating at scale — both online and in-store — search reliability is mission-critical. When filters reset automatically, sold-out products appear incorrectly, or search results differ drastically between languages, it directly impacts customer trust, conversions, and revenue.

We genuinely want this partnership to succeed, but enterprise merchants require faster turnaround times, stronger quality assurance before deployment, and proactive technical ownership. We are currently reassessing whether this level of support aligns with the needs of our business.